Carta4d Privacy Policy — How We Protect Your Information
Carta4d takes the protection of Malaysian users' personal data seriously. This policy clearly explains what information we collect, how it is used, and your rights as a user.
Effective Date: 1 January 2026
Information We Collect
When you register and use carta4d, we collect several categories of information necessary to provide you with a secure and complete service.
Account Information
During registration, we require your full name, email address, phone number, and date of birth. This information is used to verify your identity, secure your account, and confirm that you meet the minimum age requirement for the carta4d platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we may collect information such as your bank account details, digital wallet account number, or the phone number linked to your DuitNow. Card and bank account details are not stored directly on carta4d's servers — they are handled by third-party payment processors that comply with industry security standards.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and language settings. This data helps us optimise the carta4d experience across devices, including Android and iOS smartphones.
Usage Data
We record in-platform activity such as games played, bets placed, session duration, and interactions with platform features. This data is used to improve our service quality and to detect any unusual activity that may indicate account abuse.
Why We Use Your Information
Carta4d uses the information collected for the following purposes:
- Account Management — to process registrations, verify identity, and enable secure access to the platform.
- Transaction processing — to process MYR deposits and withdrawals accurately and securely.
- Platform security — detecting and preventing fraud, account abuse, and illegal activity.
- Legal compliance — to meet legal obligations related to Anti-Money Laundering (AML) and Know Your Customer (KYC).
- Service improvement — to analyse aggregated usage data in order to improve platform performance and features.
- Communications — to send account notifications, service updates, and important information related to your account.
Carta4d does not use your personal data for third-party advertising without your consent.
Cookies & Session Tracking
Carta4d uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Session cookies — required to maintain your login session while using the platform. These cookies are deleted when you close your browser.
- Preference cookies — saving settings such as language and display preferences so you don't need to reconfigure them each time.
- Analytics cookies — to collect aggregated usage data that helps us understand how users interact with carta4d and identify areas for improvement.
You can manage or delete cookies through your browser settings. However, disabling session cookies may affect core platform functionality.
Data Storage, Security & Sharing
Data Security
Carta4d employs comprehensive technical security measures to protect your personal information. These include SSL encryption for all data communications, role-based access controls for internal staff, and continuous monitoring for suspicious activity. Data is stored on secured servers and regularly updated with the latest security patches.
Third-Party Sharing
Carta4d does not sell users' personal information to third parties. We may share necessary information with:
- Approved payment processors to facilitate secure MYR transactions.
- Regulatory authorities or law enforcement agencies where required by Malaysian law.
- Technical service providers that assist us in operating the platform, subject to strict confidentiality agreements.
Any third party that receives your data is required to use it solely for the specified purpose and is not permitted to share or sell it to any other party.
Your Rights as a carta4d User
As a registered carta4d user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time via our support email.
If your information is inaccurate or out of date, you can update it via your account settings or by contacting the carta4d support team.
You may request the deletion of your account and personal data, subject to record-keeping requirements under applicable law.
You may object to the processing of your data for specific purposes by submitting a written request to the carta4d support team.
To exercise any of these rights, reach out to us at our support email: [email protected]. We will respond within a reasonable timeframe and handle your request in accordance with our internal procedures. You may also refer to the FAQ for further guidance.
Policy Updates & How to Contact Us
Carta4d reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform enhancements. Where significant changes are made, we will display a clear notice on the platform or send a notification to your registered email address.
The "Effective Date" shown at the top of this document will be updated each time a revision is published. Your continued use of carta4d after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this privacy policy or how carta4d handles your personal data, please contact us through the following channels:
- Email: [email protected]
- Page FAQ — for prompt answers to common privacy questions
Your Data is Safe, Your Entertainment Starts Here
Register a carta4d account and enjoy a safe, fair gaming experience designed for Malaysian players.